Abu Dhabi Securities Exchange (ADX) today announced that the results of the Listed Companies Satisfaction Survey yielded a satisfaction rate of 93.1% out of the 56 participating listed companies, reflecting the excellent level of services offered by the exchange.
The survey was conducted during the period from June 20 to July 20, 2010 along with four other surveys targeting all the exchange’s customers including investors and brokers, in-line with the directives of the leadership as stipulated by the Policy Agenda and the Economic Vision 2030 as well as ADX’s strategic plans and objectives.
“The result reflects the success of our dedicated efforts to adopt and apply best international practices through excellence in the services that we provide for this important category of customers,” commented Rashed Al Baloushi, ADX’s Deputy Chief Executive and Director of Operations.
“With the issues related to transparency, disclosures and surveillance scoring top scores, we are now content that the integrity of the exchange is well observed, especially that none of the participating companies voted for these aspects to be of poor level,” he added.
The survey targeted a number of categories including the trading services such as the registrar related services and the implementation of corporate actions, and the support services such as the efficiency of publishing and disseminating information and disclosures, the performance and response of the exchange’s employees, and the handling of complaints. Other aspects included communication and the efficiency of ADX as an ideal marketplace offering promising investment opportunities.
“We are carefully studying all the remarks and proposals presented by the listed companies through the survey, that we can better meet the needs of our customers by aligning our plans to the constructive and feasible proposals, and these include offering a wider range of asset classes through introducing Real Estate Investment Trusts, commonly known as REITs, or other share types such as the preferred shares,” Al Baloushi revealed.
The survey also provided for invaluable information related to ADX’s services in the areas of investor awareness and the introduction of new investment products that will have a positive impact on the exchange’s plans and programs in this respect.
“We are carrying out these set of surveys twice a year to identify the general trend and to be able to adapt ourselves to the changing needs of the financial community through responding to necessary requirements and adjusting the mechanisms of operation in accordance with our policy of implementing the best international practices and our endeavors to become the market of choice in the region,” the Deputy Chief Executive concluded.