Abu Dhabi Securities Exchange (ADX) today announced the launch of the second version of its Investor Satisfaction Survey aiming at identifying the views of investors and their evaluation for the capital market in Abu Dhabi and the quality of ADX’s investor related services.
On this occasion, Rashed Al Baloushi, ADX’s Deputy Chief Executive and Director of Operations, explained that stakeholder surveys, in general, currently constitute an essential ingredient for ADX’s strategic planning and development processes; through exposing the strengths and weaknesses and hence assisting in prioritizing planning objectives in tandem with the directives of the leadership and the framework of Abu Dhabi’s Economic Vision 2030.
Al Baloushi emphasized that the second version of the Investor Satisfaction Survey will enable ADX’s management to compare the results to those of the previous survey and thus providing for a clear indicator as to the degree of success achieved by the exchange in meeting the requirements and needs of its investors.
ADX launched the first version of the Investor Satisfaction Survey by the end of 2009, and was able to accumulate valuable information setting a benchmark for measuring the development of strengths and weaknesses.
The second version of the survey, available for investors through ADX’s website, provides for a variety of questions designed to identify the investor’s evaluation for the general services as well as the technical services related to the trading process at the exchange.
The first part comprises of various demographic factors allowing for better analysis such as age, nationality and income, while the second part is dedicated to the general services such as the reports issued for investors, the efficiency of the investors’ help desks, trading floor, as well the process of receiving and handling investors’ complaints.
The survey’s third part focuses on trading related services such as issuing the investor number, depositing certificates, transfer of ownership, stocks mortgage and so forth, leaving the final parts for the efficiency of the existing communication channels between ADX and the investor, including a thorough evaluation of the website.
The exchange is also seeking the investors’ suggestions and opinions in relation to the services they receive through completing the final section through which ADX’s management will be able to identify the real concerns of the investor, and accordingly set its development and improvement plans.
The survey opens as from today and will continue for 30 days to close on Tuesday, July 20, 2010.