FEAS Releases Investor Complaints Survey Results

Handling Investor Complaints

The study has been developed in order to determine common characteristics of handling investor complaints in the FEAS region.

The study aims to determine how investor complaints are handled by exchanges, post-trade institutions and dealers’ associations. The second section is dedicated to investor complaint resolution by financial intermediaries.

The study was sent to all FEAS members, including exchanges and post-trade institutions as well as dealers’ associations.

For a copy of this report please contact secretariat@feas.org